Terms

Terms of Service

We are here to help. We are committed to ethical, spiritually impeccable and compassionate relationship with each one of our customers. If you have any problem whatsoever,Contact us personally. We will get back to you as soon as possible. We enjoy connecting to our costumers.

Digital Products

Solo products

If you purchase a digital product, we do not offer refunds, as once you have it there is no way to retrieve it. However, if you have any problems, we are here to troubleshoot to make sure that the product gets to you as promised.

Multi-part products

Some digital products that are part of a kit, package or service do offer guarantees. Also, in some multipart digital products that are delivered in separate days, you have up to 24-hours after purchase to ask for a refund.

Please read the specific guarantee for each product,
which should be clearly visible in the product page.

Subscription Services and Memberships

Most subscription Services and Memberships have from 14-30 day free trial or refund. This will be clearly stated close to the buy button for each service. For free trials you do not pay during the trial period and can cancel before the trial is over. We send you an email reminder when the trial is close to ending. For the refund policy, we also send you an email reminder.

Consultations

You can cancel consultations at any time up to 5 days before the scheduled appointment. No same day cancellations are accepted.

SEE MORE BELOW

Programs, Live Services and Events

For services and programs  there is a refund policy clearly stated close to the buy button. The general policy is that you can cancel at any times within the refund period for the program as stated in the sales page, close to the buy button.

In most of programs or mentorships, you have up to 24 hours after the first session to cancel. Your money will be returned, less a $500 for the first session. Look for this guarantee.

SEE MORE BELOW

Events

Unless otherwise stated in the sales page close to the buy button for that specific event,

Generally, you have up to 5 days before the event to cancel for a refund.

IMPORTANT:

Three step Enrollment process

When you enroll for a consultation, program or mentorship, you land on a Resource Page with all the access numbers and reminders for all the components of your consultation. There are contact numbers for any question or problem, and your first bonus is immediately downloadable.

As per instructions, your enrollment is not complete until you do one or two more steps after payment:

• Book your first appointment in my online scheduler. If there is a 30-minute planning session, then that’s your first appointment. Otherwise, book your first appointment using the password given to you in the landing page. It takes about 10 minutes and it is fairly easy. All instructions are in the landing page.
   

• Fill out the email communication permission form (Requested for long-term services where we need to send you support emails, ecourses, etc.)

I’ll take it from there. Please follow the instructions closely so that we can start as soon as possible and all the communication channels are in place. There are troubleshooting instructions in the Resource Page.

If you have not received an Email confirmation from my scheduling service (or me) saying that I received your booking request, the enrollment is not finished.  Don’t wait! Click here and send the information to me personally.

Booking and time management

Please understand that my time for live, one-on-one private sessions is very limited. There are people in mentorship, study courses and shamanic consultations booking that time.

Following the requirements for cancellations and re-scheduling below allows everyone to make the best use of their time and mine, without stress or waste.

When you book a time slot, I reserve it for you and prepare for you. That time slot is not given to anyone else. When you disregard the cancellation/re-scheduling requirements by making changes at the last minute, you are taking the time slot you disregarded from someone else who could have booked it, had you made the change with due anticipation.  Keeping this awareness allows us to connect within the highest frequency of love, harmony and respect.

Cancellation

In most of programs or mentorships, you have up to 24 hours after the first session to cancel. Your money will be returned, less a $500 for the first session. Look for this guarantee.

If there are different terms, they will be stated in the product page.

	You have my full guarantee. If you do not feel 100% great about this after our first session, you can cancel within 24 hours. No questions asked.
I will refund the remainder of your payment, less a $500 fee for the first session.

 

In individual consultations, you can cancel the session on or before 5 business days previous to your appointment.

Same day cancellations will not be accepted.

Cancellations after the 5-day cancellation period will not be refunded.

However, if you have an emergency and know that you will not be able to meet the appointment, but it’s past the cancellation deadline, feel free to reschedule and send me a note. I’m here to serve you and support you, so feel free to communicate any problem and we’ll work to address it.

Individual Guidance Sessions
 

• Individual sessions must be re-scheduled at least 5 business days before the appointment. If you have an emergency, please call me immediately to make arrangements.

• Missed appointments will be considered as rendered and there will be no refund.
   

• Re-scheduling your appointment in the same day for which you were scheduled is unacceptable. There will be no same-day refund or re-scheduling.
   

• If you show up late, you miss that time. However, if due to a technical problem, we start your session late, we will go over or, if not possible, add that time to your next session.
   

• If the Technical Trickster shows up and messes up with any session, we’ll book one ASAP.
   

• For re-scheduling, contact us here. (Include all information about date, time, service and anything else we need to know, as well as your phone/cell number.) You can also re-schedule from the Support Page or the online scheduler. All that information is available in the Support Page where you land. Bookmark it.
   

• There are no sessions during the following months: From December 15 to February 15 (My writing retreat) and during the month of August (My vacation).

 Use of the Book of Answers

• It is your responsibility to send your emails and write your journals. I can’t do that for you and I have no way of knowing if you need to send an email. Be proactive. In the landing page, you get the links and instructions to set up your Book of Answers membership. Do it immediately so you don’t forget. Then when I send you the invitation, click immediately.

  If this is too technological for you, we can always use emails. However, understand that I cannot guarantee privacy with regular emails.
   

• Once you click on my invitation to connect, you are up and running. If you have a specific number of weeks of access, they start counting from the moment you click on the Invite. For participation, follow the suggested curriculum, but feel free to communicate when you need help.
   

• Once a week. When you have X number of months private access to the Book of Answers, it means once a week contact, not unlimited emails. My recommendation is to wait until you have a clear idea of a problem and you know that you are ready to describe it fully, and then send your weekly email. You can also keep a journal of the process in the service, and then ask me to check it and give you feedback. The good thing about this is that you can keep referring back to this later on.
  The period of email support is not usable after the program or established period is over.
   

BONUS

• You usually get at least one bonus for immediate download after purchasing. Often, when you fill out the email communication form, you will receive the other bonuses that may have been offered in installments via email.

If something goes wrong, don’t panic.

I’m here for you. I’m not going anywhere.

You will be taken care of personally by me.

Light and love,

Maria Mar

The Dream Alchemist